TredFlex Meteora Cognac Loafer

Free Returns!

We believe that you will be delighted with your product but understand that there may be occasions where you feel it necessary to return an item. We are happy for you to return your goods for a refund or exchange.  We aim to keep the process as simple as possible and these terms do not affect your statutory rights.   Please note free returns are unfortunately not available to the Scottish Highlands, Northern Ireland and Republic of Ireland or for items purchased within online sales.  If returning from these locations or an online sale we ask that you return these through a recorded trackable postal service. Please note that this is a non refundable cost within your return.  Please complete the returns form before returning. 

In the first instance please complete the returns form on our website to arrange a replacement or refund of your purchase. If you have already done this you can contact us at info@TredFlex.co.uk or call us on 01536 210767 (International +44 (0) 1536 210767) during UK office hours Mon - Fri 9am-4:30pm excluding Bank Holidays - please have your order confirmation to hand as we will require key information off this to confirm your order.

Our policy is to ensure that you are satisfied every time you place an order with TredFlex.co.uk. If you are unhappy with an item when you receive it, simply please return it to us, with the packing slip, having taken reasonable care of it and in an unused state and we will refund you the price you paid for that product (excluding any P&P charged in the original order).

We can either arrange an exchange or we will make the refund directly to the credit/charge card used to place the original order within 30 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.

Free returns are arranged by TredFlex with our courier after completion of the online return form.

This does not affect your statutory rights.

We try to select and package our products as well as possible to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the product to us inline with our returns policy.

Free returns are arranged by TredFlex with our courier after completion of the online return form. This does not affect your Statutory Rights.

By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within seven working days of the day after receipt of the order.

If you wish to cancel your order under the DSRs, email us at info@TredFlex.co.uk or call us on call us on 01536 210767 (International +44 (0) 1536 210767) during office hours Mon - Fri 9am-4:30pm excluding Bank Holidays and we will arrange for you to be refunded accordingly.

Where you are cancelling your order within this cooling-off period we will refund the cost of the item and the cost of sending the item to you.